Privacy Policy
Last Updated: July 21, 2026
Fairplay24 respects the privacy of its users and is committed to handling personal information responsibly, transparently, and securely. This Privacy Policy explains what information we may collect, why we collect it, how it may be used, when it may be shared, how long it may be retained, and the choices available to users.
This policy applies when you visit the Fairplay24 website, browse its pages, contact our support team, communicate through official WhatsApp or Telegram channels, request account-related assistance, apply for a Cricket ID, use available services, make payment-related enquiries, or otherwise interact with Fairplay24.
By accessing or using Fairplay24, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will request it before collecting or using personal information for the relevant purpose.
If you do not agree with the practices described in this Privacy Policy, you should discontinue your use of the website and avoid submitting personal information through our communication channels.
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1. About This Privacy Policy
This Privacy Policy is intended to help users understand how Fairplay24 approaches privacy and data protection. We aim to collect only the information reasonably required to provide account guidance, respond to enquiries, maintain website functionality, support transactions, protect users, and improve our services.
The type of information collected may depend on how you interact with Fairplay24. A person who only reads website content may provide less information than a person who contacts support, requests account assistance, completes verification, or seeks help with a payment or withdrawal.
This policy should be read together with the Fairplay24 Terms and Conditions, Responsible Gaming Policy, Cookie information, and any additional privacy notice displayed when particular information is requested.
2. Information You Provide Directly
Fairplay24 may collect information that you voluntarily provide when communicating with us or requesting a service. This may include your name, username, mobile number, email address, WhatsApp details, Telegram details, preferred communication method, and other basic contact information.
When requesting a Cricket ID or account-related assistance, you may also provide information needed to process the request, identify the relevant account, confirm eligibility, or resolve a support issue. This may include an account username, registered contact number, account reference, transaction reference, payment confirmation, or a description of the issue you are experiencing.
If verification is reasonably required for security, eligibility, payment confirmation, fraud prevention, or compliance purposes, Fairplay24 or an authorised service provider may request additional information. The type of information requested will depend on the circumstances and applicable requirements.
Users should provide only information that is accurate, relevant, and necessary. You should not send passwords, UPI PINs, banking PINs, complete card details, one-time verification codes, or other highly sensitive credentials through ordinary messages.
3. Account and Cricket ID Information
When you request help with a Fairplay24 Cricket ID, login access, registration, account recovery, or platform navigation, we may collect limited account-related information required to provide the requested assistance.
This information may include your account reference, username, registered mobile number, communication history, account status, support request details, and information needed to identify or resolve an account issue.
Fairplay24 does not need your private account password to provide ordinary support. Users should never disclose their password or confidential verification codes to unknown individuals or unofficial representatives.
Account-related information may be used to confirm that the request is connected with the correct user, prevent unauthorised access, respond to support enquiries, investigate suspicious activity, and maintain a record of significant account assistance.
4. Payment and Transaction Information
When users request assistance with deposits, withdrawals, refunds, failed transactions, or payment verification, Fairplay24 may collect limited transaction-related information.
This may include the transaction amount, payment date, transaction reference number, payment method, payment status, account reference, confirmation screenshot, and limited sender or recipient information needed to identify the transaction.
Fairplay24 does not require users to provide banking passwords, UPI PINs, complete debit or credit card numbers, card security codes, or one-time verification codes. Users should remove or hide unnecessary sensitive information before sending a payment screenshot or transaction confirmation.
Payment processing may involve banks, UPI providers, wallet providers, payment gateways, financial institutions, or other third-party payment services. These organisations may process personal information under their own privacy policies and legal obligations.
5. Communications and Support Information
When you contact Fairplay24 through the website, WhatsApp, Telegram, email, social media, or another official communication channel, we may collect and retain the information contained in your message.
This may include your contact details, questions, complaints, requests, attachments, support history, communication date and time, and responses provided by our team.
Communication records may be used to respond to your request, maintain service quality, prevent repeated enquiries, investigate disputes, train authorised support personnel, protect users from fraud, and establish what information or instructions were provided.
Users should communicate only through the official contact options displayed by Fairplay24. Messages sent to fake profiles, copied pages, unofficial agents, or unauthorised third parties are not controlled by Fairplay24.
6. Information Collected Automatically
When you visit the Fairplay24 website, certain technical and usage information may be collected automatically through server logs, cookies, analytics technologies, browser storage, pixels, or similar tools.
This information may include your internet protocol address, general location derived from that address, browser type, device type, operating system, screen size, referring page, pages visited, time spent on pages, navigation activity, language preferences, approximate visit time, and technical error information.
Automatically collected information helps us understand how the website is used, identify technical problems, improve page performance, protect the website against misuse, and provide a more reliable user experience.
Where required by applicable law, non-essential cookies or similar tracking technologies will be used only after obtaining the necessary consent.
7. How Fairplay24 Uses Personal Information
Fairplay24 may use personal information to provide requested services, respond to enquiries, assist with account access, support Cricket ID requests, process account-related communications, and help users understand available platform features.
Information may also be used to investigate payment enquiries, verify transaction references, respond to withdrawal questions, prevent unauthorised activity, detect fraud, protect account security, enforce applicable terms, and resolve disputes.
Technical and usage information may be used to maintain website functionality, improve navigation, understand user preferences, identify popular content, detect errors, evaluate service performance, and develop a more accessible experience.
Where permitted, Fairplay24 may also use contact information to send important service notices, account-related updates, security messages, changes to policies, or responses to user requests.
Promotional communication will be sent only where permitted by applicable law and may be stopped using the unsubscribe method or by contacting official support.
8. Legal Grounds for Processing
Fairplay24 processes personal information only where there is an appropriate reason to do so. Depending on the circumstances and applicable law, this may include processing that is necessary to provide a requested service, respond to a user, perform an agreement, comply with a legal obligation, protect legitimate business or security interests, or act with the user’s consent.
Legitimate interests may include maintaining website security, preventing fraud, improving services, responding to disputes, protecting users, and keeping appropriate operational records.
Where processing is based on consent, users may withdraw that consent by contacting Fairplay24. Withdrawal will not affect processing that occurred lawfully before consent was withdrawn.
Certain information may still need to be retained or processed when required for account security, fraud prevention, transaction records, legal compliance, dispute resolution, or the protection of legal rights.
9. Cookies and Similar Technologies
Fairplay24 may use cookies and similar technologies to operate the website, remember basic preferences, understand website traffic, protect sessions, identify technical issues, and improve content performance.
Essential cookies may be necessary for website security, navigation, accessibility, and basic functionality. Analytics cookies may help us understand how visitors use different pages and where improvements may be needed.
Users may control or remove cookies through their browser settings. Disabling certain cookies may affect website functionality, saved preferences, page performance, or access to particular features.
Third-party services used for analytics, embedded content, security, or communication may also place cookies or collect technical information. Their processing practices are governed by their own privacy policies.
10. WhatsApp and Telegram Communications
Fairplay24 may provide support and account-related communication through WhatsApp and Telegram. When you contact us through one of these services, the relevant platform may separately collect information about your account, device, contacts, usage, or communication metadata.
Your use of WhatsApp or Telegram is subject to the terms and privacy practices of the relevant service provider. Fairplay24 does not control how those platforms independently collect, store, or process information.
We recommend contacting Fairplay24 only through links displayed on the official website. Users should verify the profile name and contact details before sharing information or following account or payment instructions.
You should not send passwords, UPI PINs, banking PINs, one-time verification codes, complete card details, or unrelated identity documents through messaging applications.
11. Sharing Personal Information
Fairplay24 does not sell personal information to advertisers or unrelated third parties.
Personal information may be shared with authorised service providers when reasonably necessary to operate the website, deliver support, assist with account services, investigate transactions, maintain security, provide communications, host information, analyse website performance, or meet operational requirements.
These service providers may include website-hosting providers, analytics services, messaging platforms, technical support providers, security services, payment processors, financial institutions, account service providers, and professional advisers.
We seek to limit shared information to what is reasonably necessary for the relevant purpose. Where appropriate, service providers are expected to protect personal information and use it only for the authorised service.
Information may also be disclosed when required by law, legal process, regulatory request, court order, fraud investigation, security concern, or a valid request from an authorised public authority.
12. Business Changes
If Fairplay24 undergoes a business reorganisation, merger, acquisition, restructuring, transfer of services, sale of assets, or similar change, personal information may be transferred as part of that process.
Any recipient of the information will be expected to handle it consistently with applicable privacy requirements and the purposes described in this Privacy Policy.
Where required, users will be informed of a significant change in the organisation responsible for their personal information.
13. Third-Party Links and Services
The Fairplay24 website may include links to messaging platforms, payment providers, social networks, media pages, partner services, or other third-party websites.
When you select an external link, you may leave the Fairplay24 website and enter a service controlled by another organisation. Fairplay24 is not responsible for the privacy, security, availability, accuracy, or content practices of an independent third party.
Users should review the privacy policy and terms of each external service before submitting personal information, making a payment, downloading software, or creating an account.
The inclusion of a link does not automatically mean that Fairplay24 controls, operates, endorses, or guarantees the external service.
14. Data Security
Fairplay24 takes reasonable administrative, organisational, and technical measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.
These measures may include controlled access, secure hosting practices, staff confidentiality requirements, monitoring, account verification procedures, data minimisation, and security reviews.
However, no website, internet connection, messaging platform, or electronic storage system can be guaranteed to be completely secure. Users should also take reasonable steps to protect their information and devices.
You should use strong passwords, keep login credentials private, enable available device-security features, avoid suspicious links, update your software, and avoid using unknown public networks for sensitive account activity.
Fairplay24 will never ask users to disclose a banking password, UPI PIN, one-time verification code, or complete card-security information through ordinary support communication.
15. Data Retention
Fairplay24 retains personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide support, maintain account records, resolve disputes, prevent fraud, enforce terms, and comply with legal or operational requirements.
Different categories of information may be retained for different periods. For example, general enquiries may be deleted sooner than transaction records, security records, dispute information, or data required for legal compliance.
When personal information is no longer reasonably required, it may be deleted, anonymised, aggregated, or securely archived in accordance with applicable requirements and operational procedures.
Users may request deletion of eligible information, but some records may need to be retained where required for legal compliance, security, payment reconciliation, fraud prevention, or the establishment or defence of legal claims.
16. Accuracy of Personal Information
Users are responsible for providing information that is accurate, complete, and current. Inaccurate contact details or account information may prevent Fairplay24 from responding to a request, confirming a transaction, or providing appropriate assistance.
You may contact official support to request correction of inaccurate or outdated personal information.
Fairplay24 may request reasonable verification before updating important account or contact information. This helps reduce the risk of unauthorised changes and protects the account holder.
17. User Privacy Rights
Depending on the laws applicable to you, you may have rights concerning your personal information. These may include the right to request access, correction, deletion, restriction, objection, withdrawal of consent, or information about how your data is processed.
You may also have the right to request a copy of certain personal information or submit a complaint to an appropriate data-protection authority.
These rights are not absolute and may be limited by legal obligations, fraud-prevention requirements, transaction-record rules, security concerns, the rights of other individuals, or the need to establish or defend legal claims.
To make a privacy request, contact Fairplay24 through an official support channel and clearly describe the information or action requested. We may ask for reasonable verification to ensure that personal information is not disclosed or changed at the request of an unauthorised person.
18. Withdrawal of Consent and Communication Choices
Where Fairplay24 relies on consent to process personal information, you may withdraw that consent by contacting official support.
Users may request that promotional communications be stopped. Service-related messages, security notices, responses to enquiries, and important account information may still be sent when reasonably necessary.
Withdrawing consent may affect our ability to provide a feature or service that depends on the relevant information. We will explain any significant effect where appropriate.
19. Children and Underage Users
Fairplay24 is intended only for eligible adults who have reached the minimum legal age applicable in their location. The platform is not designed for children or underage users.
We do not knowingly seek to collect personal information from minors for gaming or betting-related access.
If Fairplay24 becomes aware that information has been submitted by a minor, reasonable steps may be taken to restrict access, stop related assistance, investigate the matter, and delete the information where legally and operationally appropriate.
A parent or legal guardian who believes that a minor has submitted personal information may contact Fairplay24 through an official support channel.
20. International Data Processing
Some service providers used by Fairplay24 may operate or store information in countries other than the user’s location.
Where personal information is processed internationally, Fairplay24 will seek to use reasonable safeguards consistent with applicable privacy requirements.
Privacy and data-protection laws may differ between countries. By using third-party messaging, hosting, analytics, or payment services, information may be processed according to the legal framework applicable to those providers.
21. Fraud Prevention and Account Protection
Fairplay24 may process personal information to detect suspicious behaviour, prevent unauthorised access, investigate unusual transactions, identify duplicate or misleading requests, and protect users from fraud.
This may involve reviewing account references, communication records, transaction confirmations, technical data, device information, or patterns connected with a security concern.
Where suspicious activity is identified, Fairplay24 may restrict assistance, request additional verification, retain relevant records, or share limited information with authorised service providers or authorities where legally permitted.
These steps are intended to protect users, maintain service integrity, and reduce the risk of financial or account misuse.
22. Automated Tools and Analytics
Fairplay24 may use automated tools to analyse general website activity, identify technical errors, measure content performance, filter spam, or detect potentially suspicious traffic.
These tools may process technical and usage information but are not intended to make significant legal or financial decisions about a user without appropriate human review.
Where applicable law provides rights concerning automated decision-making, users may contact Fairplay24 for further information about a relevant process.
23. Privacy Responsibilities of Users
Users play an important role in protecting their own privacy. You should keep your account details confidential, secure your device, verify official contact channels, and avoid sending unnecessary personal information.
Do not share your Cricket ID, password, banking credentials, UPI PIN, one-time verification code, or complete payment-card details with another person.
You should also avoid posting account information publicly or sending payment confirmations to unknown contacts. Fairplay24 cannot control information voluntarily disclosed to unofficial agents, fake profiles, public groups, or unrelated third parties.
If you believe your information or account has been compromised, contact official support promptly and take appropriate steps to secure your device, payment method, and login credentials.
24. Changes to This Privacy Policy
Fairplay24 may update this Privacy Policy to reflect changes in services, technologies, security practices, legal requirements, or operational processes.
The latest version will be published on the Privacy Policy page with an updated date. Users are encouraged to review the policy periodically.
When a change materially affects how personal information is used, additional notice or consent may be provided where required by applicable law.
Continued use of Fairplay24 after an updated policy becomes effective indicates acknowledgement of the revised policy, except where separate consent is legally required.
25. Contact Fairplay24
Users may contact Fairplay24 through the official communication channels displayed on the website for privacy questions, information-access requests, correction requests, deletion requests, complaints, or concerns about the use of personal information.
When submitting a privacy request, provide enough information to help us understand and locate the relevant records. Do not include passwords, UPI PINs, banking PINs, or one-time verification codes.
Fairplay24 may request reasonable identity or account verification before responding to a request. This is intended to protect personal information from unauthorised disclosure, deletion, or alteration.
26. Final Privacy Commitment
Fairplay24 aims to maintain a transparent, secure, and user-focused approach to personal information. We seek to collect only information that serves a legitimate purpose, use it responsibly, protect it through reasonable safeguards, and provide users with clear information about their privacy choices.
By using Fairplay24, you acknowledge that you have reviewed this Privacy Policy and understand how information may be collected, used, stored, protected, and shared.
Fairplay24 services are intended only for eligible adults aged 18 or above. Users should protect their account credentials, use verified communication channels, and participate responsibly.
